PRIVACY POLICY
Last updated June 2018
1. INTRODUCTION
We recognise that your privacy is important to you. StoreInvest is committed to treating the personal information we collect in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth) (Privacy Act). This Privacy Policy sets out how we handle personal information.
In this Privacy Policy, a reference to ‘StoreInvest’, ‘we’, ‘us’ and ‘our’ is a reference to StoreInvest Pty Ltd and includes Arrowfield Property Group Pty Ltd and any other entity that is part of the StoreInvest group of companies.
2. PERSONAL INFORMATION WE COLLECT
Generally, we only collect personal information that is reasonably necessary for, or directly related to, one of more of the functions and activities of our business. For example, we may request that you provide your personal information when you instruct us to provide services, acquire products, invest with us or interact with us, e.g., via our websites. There may be other occasions when we collect personal information about you or from other sources, such as from our related entities, a publicly maintained record or from an information services provider. We may also share personal information about you with our related entities.
The types of personal information we collect may include:
- Names, contact and address details.
- Information in identification documents (e.g., passport or driver’s licence).
- Information about shareholders, beneficiaries and beneficial owners.
- Tax file numbers and other government-issued identification numbers.
- Date of birth and gender.
- Financial related information.
- Bank account details.
We do not collect or hold sensitive information, such as health information, racial or ethnic origins, religious affiliation or political opinions. Personal information held by us is not organised by government related identifiers.
3. COLLECTION AND USE OF PERSONAL INFORMATION
3.1 How we collect personal information
Generally we collect your personal information from you directly, e.g., when we deal with you in person or over the phone, when you send us correspondence (including via email), when you complete a form, questionnaire or survey or when you use our websites or our social media.
Sometimes it may be necessary for us to collect your personal information from a third party. For example, we may collect your personal information from a publicly available record or from your personal representative. We may also collect personal information about you from your use of our websites and information you provide to us through the registration process on our websites.
3.2 Providing personal information about someone else
If you provide us with someone else’s personal information, you should only do so if you have their authority or consent to provide us with their personal information. You should also take reasonable steps to inform them of the matters set out in this Privacy Policy.
3.3 Holding personal information
In the event you cease to be a client of StoreInvest, personal information we hold about you will be maintained for at least as long as we are required to comply with legislative document retention requirements. After that time, we may destroy your personal information or put it beyond use, e.g., de-identify the personal information so it cannot be used to identify you.
3.4 Purpose for collecting, holding, using and disclosing personal information
StoreInvest collects, holds and uses personal information for a number of purposes including:
- To provide services.
- To respond to requests or queries.
- To provide you with information about our products or services.
- To operate our business and any company, managed investment scheme, trust or syndicate, including entering details on a register of members and performing compliance reviews or audits.
- To maintain contact and keep you informed of our services, updates, industry developments and events.
- To verify your identity, including under anti-money laundering laws.
- For administrative purposes, including processing applications, distributions and payment transactions.
- For recruitment purposes and matters relating to the employment of our personnel, providing internal services or benefits to our staff.
- When engaging service providers, contractors or suppliers relating to the operation of our business.
- To manage any conflict of interest.
- For seeking your feedback or to conduct surveys.
- To meet any legal or regulatory obligations, e.g., providing the Australian Taxation Office with tax file numbers.
- As part of an actual (or proposed) acquisition, disposition, merger or de-merger of a business (including StoreInvest’s business) or entering into an alliance, joint venture or referral arrangement.
- To perform internal statistical analysis, including of our databases and websites.
- For any other business related purposes.
If you do not provide us with the personal information we have requested, we may not be able to complete or fulfil the purpose for which such information was collected, including providing you with the services or products we were engaged to perform.
The types of third parties to whom we may disclose your personal information include:
- Your financial advisers or other professional advisers.
- Any third party service provider which we may engage to provide due diligence, compliance, custody, administration, technology, auditing, mailing, printing or other service.
- Government authorities such as the Australian Taxation Office or the Australian Securities and Investments Commission where required to by law or where reasonably requested.
- Our professional advisers, including experts, legal and accounting firms, auditors, consultants and other advisers.
- As part of an actual (or proposed) acquisition, disposition, merger or de-merger of a business (including StoreInvest’s business) or to enter into an alliance, joint venture or referral arrangement.
- Our related bodies corporate or any other company within the StoreInvest group.
We do not disclose personal information to third parties for the purpose of allowing them to send marketing material to you.
4. INFORMATION STORAGE AND SECURITY
We will take security measures to ensure that the personal information we hold is protected from misuse, loss and unauthorised access, modification or disclosure, including physical security measures (e.g., security passes or keys to enter our offices and storage of files in lockable cabinets) and technology security measures (e.g., restriction of access, firewalls and passwords).
We may store, process or back-up your personal information on servers that are located overseas (including through third party service providers). These servers are commonly located in the United States of America, the United Kingdom, the Netherlands, Ireland, Germany and Singapore.
5. PRIVACY ON OUR WEBSITES
5.1 Automatic collection of personal information
Cookies and other technologies are used by us on our websites and through email to automatically collect certain types of information. The collection of this information allows us to customise your online experience, market products and services to you, improve the performance, usability and effectiveness of our online presence and to measure the effectiveness of our marketing activities.
If you register or log into our websites and provide information about your preferences, we may use your information to personalise your user experience. If you register or log into our websites using a third party account, we may collect any information you have permitted the third party service to share, such as your name and email address, depending on the privacy settings you have set with the third party service and their privacy policy.
5.2 IP addresses
An IP address is a number assigned to your computer whenever you access the internet. It is not linked to personally identifiable information. We may use IP addresses to analyse trends, administer the website, track user’s movement, and gather broad demographic information.
5.3 Cookies
A ‘cookie’ is a small text file that is placed on your computer or internet-enabled device whenever you visit our websites. This allows the website to remember your computer or device and serves a number of purposes.
The use of cookies is an industry standard and many major browsers are initially set up to accept them. You can reset your browser settings to either refuse to accept all cookies or to notify you when you have received a cookie. You may also delete cookies from your device at any time. However, if you refuse to accept cookies, you may not be able to access or use all of the features available on our websites.
Cookies by themselves do not tell us your email address or otherwise identify you personally. In our analytical reports, we may obtain other identifiers including IP addresses, but this is for the purpose of identifying the number of unique visitors to our websites and geographic origin of visitor trends, and not to identify individual visitors.
5.4 Location-based tools
We may collect and use the geographical location of your computer or mobile device. This location data is collected for the purpose of providing you with information regarding services which we believe may be of interest to you based on your geographic location, and to improve our location-based products and services.
5.5 Social media features
Our websites may host blogs, forums, crowd-sourcing and other applications or services (collectively “social media features”). The purpose of social media features is to facilitate the sharing of knowledge and content. Any personal information that you provide on any StoreInvest social media feature may be shared with other users of that social media feature (unless otherwise stated at the point of collection), over whom we may have limited or no control.
5.6 Links to third party websites
StoreInvest’s websites may contain links to third parties’ websites. Those other websites are not subject to our privacy policy and procedures. You will need to review those websites to view a copy of their privacy policy. StoreInvest does not endorse, approve or recommend the company, product or service provided on or associated with the external link.
5.7 Your choices
You have several choices regarding your use of StoreInvest’s websites. In general, you are not required to provide personal information when you visit our websites. However, if you apply to receive information about our services, events and updates, wish to acquire products or services or apply for a job, provision of certain personal information will generally be required.
6. CHILDREN
We understand the importance of protecting children’s privacy, especially in an online environment. In particular, our websites are not intentionally designed for or directed at children under the age of 13. It is our policy to never knowingly collect or maintain information about anyone under the age of 13, except as part of a specific engagement to provide services or products that necessitates such personal information being collected.
7. ACCESSING YOUR PERSONAL INFORMATION
You can request access to your personal information, subject to some limited exceptions permitted or required by law. Such request must be made in writing to our Privacy Officer. If we decline your request for access, we will provide a written explanation to you for the refusal.
Upon confirmation of your identity, we will provide you with access to information by either providing you with copies of the information requested or allowing you to inspect the information. We may charge reasonable costs for providing you access to your personal information.
We will not provide you with access to personal information which would reveal any confidential formulae or the detail of any in-house evaluative decision making process, but may instead provide you with the result of the formulae or process or an explanation of that result.
8. CORRECTING YOUR PERSONAL INFORMATION
If you believe that any personal information StoreInvest has collected about you is inaccurate, not up-to-date, incomplete, irrelevant or misleading, you may request correction. To do so, please contact our Privacy Officer and we will take reasonable steps to correct it in accordance with the requirements of the Privacy Act.
9. COMPLAINTS
If you wish to make a complaint about our handling of your personal information, you can contact our Privacy Officer. You will be asked to set out the details of your complaint in writing in a form provided.
We will endeavour to reply to you within 30 days of receipt of the completed complaint form and, where appropriate, will advise you of the general reasons for the outcome of the complaint. In some circumstances, our Privacy Officer may decline to investigate the complaint, e.g., if the complaint relates to an act or practice that is not an interference of the privacy of the person making the complaint. If you are not satisfied with the outcome of your complaint, you can refer your complaint to the Office of the Australian Information Commissioner (telephone 1300 363 992).
10. MORE INFORMATION ON PRIVACY
We are required to comply with the Privacy Act, which contains the Australian Privacy Principles. A summary of the Australia Privacy Principles, a copy of the Privacy Act and additional information about privacy is available on the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.
11. CHANGES TO THIS PRIVACY POLICY
Our Privacy Policy may change from time to time. Before providing us with personal information, please review the Privacy Policy on our websites.
12. OUR CONTACT DETAILS
If you have a query in relation to this Privacy Policy or you would like to notify StoreInvest that you no longer wish to receive marketing material from us, access or correct your personal information or to make a complaint about our handling of your personal information, please contact us as follows:
PRIVACY OFFICER
StoreInvest Pty Ltd
8/441 Nudgee Road
HENDRA QLD 4011 Australia
T +61 7 3268 6300
E enquiries@storeinvest.com.au